Inclusions
- Unlimited Mileage
- Taxes
- Airport Surcharge
Deposit
Cash is not accepted for deposit.
A refundable deposit ranging from USD 200 to USD 1000 (depending on the vehicle group) will be held from the credit card at the time of rental until the vehicle is returned.
- Funds will be held and unavailable during the rental.
- The hold is released after the car is returned, provided:
- The car is refueled.
- The car is returned to the agreed location, date, and time.
- No damage/loss beyond the customer’s responsibility.
- Note: Your bank may take time to reflect the reversal.
Insurance Coverage
Not Included: SLI, CDW, TPL.
Only insurances from USA and Canada are accepted (not Puerto Rico or Venezuela). All insurances must explicitly cover Bahamas.
AMEX insurance is not accepted. Customers must purchase insurance at the desk if AMEX insurance is presented.
- Proof must include:
- Third Party Liability (TPL) coverage up to USD 50,000
- Collision Damage Waiver (CDW) coverage up to USD 50,000
- Insurance proof must be sent 24 hours before pickup to:
- Email: reservations@esteemcarrentals.com
- WhatsApp: +1 876 290 7052
If requirements are not met, insurance must be purchased at the counter:
- CDW – USD 20.00/day
- TPL – USD 20.00/day
Note: Excess charges may apply in case of DUI or intoxication-related damage.
Claims Process
- Notify the rental company and local authorities immediately.
- Submit an incident report and documents as requested.
- CDW applies only if all conditions are met.
Renter Responsibilities
- Pay all fines, fees, court costs unless due to company fault.
- Pay for towing, spare parts, lost items, damages, and legal fees.
- Release the company from liability for personal belongings.
Coverage Exclusions
CDW will be void if:
- Driving under the influence
- Reckless or negligent driving
- Unauthorized driver
- Interior damage (upholstery, electronics)
- Single-vehicle rollover or loss of control
- Theft of personal belongings
- Negligence (e.g., keys left inside)
Driver’s Age
Accepted age: 25–75 years
Exception: Military/government drivers (age 21+) with official orders and valid military ID
Additional Drivers
- Must be present at pickup
- Must meet same rental terms as main driver
Driver’s License Requirements
- 2 years of experience: Mini, Economy, Compact, Intermediate
- 4 years of experience: Minivans, SUVs
- Valid ID card & passport required at pickup
- International Driving License (with original license) is mandatory
Prohibited Uses
- Driving with invalid/suspended/expired license
- Under influence of alcohol or drugs
- Commercial transport or hazardous goods
- Racing, towing, or off-road usage
- Illegal or abusive activities
Fees
- Airport surcharge is included
- Traffic fines, tolls, parking penalties are the renter’s responsibility
- Dirty vehicle cleaning charge (variable)
- Smoking in vehicle incurs penalty fee
Returns
No refund for early returns, no-shows, or late pickups.
Breakdown Assistance
Available for USD 100. Contact details provided at pickup.
Fuel Policy
Return with same fuel level. Charges apply for missing fuel + refueling fee.
Mileage
Unlimited mileage included
Cross Border & Ferry Travel
Not allowed
One-Way Rentals
Allowed with prior 48-hour request. Extra charges may apply.
Tax
Tax is included in rental rate. Optional extras are taxed separately.
Payment Methods
- Accepted Credit Cards: AMEX, Diners Club, Discover, MasterCard, Visa
- Cash accepted for rental payments (not deposit)
Debit Card Policy
- Only Visa/MasterCard debit cards accepted
- Card name/address must match renter’s ID
- Minimum hold = full security deposit
Delivery & Collection
- Available with 24-hour notice
- USD 35 per way for delivery to hotel/apartment/Airbnb
- Last-minute drop-off location changes: USD 35
Out-of-Hours Pickup/Return
- Available for a USD 50 fee with 24-hour advance notice
- Email: reservations@esteemcarrentals.com
- WhatsApp: +1 876 290 7052
Extras
Special equipment is subject to availability.
Note: All terms, conditions, and prices are subject to change without prior notice.